Customer Relationship Executive

Customer Relationship Management (CRM)

Job Title: CRM Executive

Job Summary

We are looking for a customer-focused and enthusiastic Customer Relationship Executive to manage customer interactions, build strong relationships, and ensure a high level of customer satisfaction. The candidate will be responsible for handling customer queries, follow-ups, feedback, and supporting customer retention.

Key Responsibilities

• Manage customer enquiries through calls, messages, and in-person interactions.

• Build and maintain strong relationships with existing and potential customers.

• Follow up with leads, enquiries, and prospective customers.

• Handle customer complaints and resolve issues professionally and promptly.

• Maintain accurate customer records and update CRM systems regularly.

• Coordinate with sales, operations, and other teams to address customer requirements.

• Conduct regular follow-ups to improve customer retention and engagement.

• Collect customer feedback and share relevant insights with management.

• Inform customers about new services, offers, memberships, and promotions.

• Prepare daily/weekly reports related to customer interactions and follow-ups.

• Ensure a positive customer experience at every stage of the customer journey.

Requirements

• Good communication and interpersonal skills.

• Customer-service-oriented approach.

• Basic knowledge of CRM software and MS Office.

• Good follow-up and relationship-building skills.

• Ability to handle customer concerns calmly and professionally.

• Strong organizational and time-management skills.

• Previous experience in customer service, sales, CRM, or retail is preferred.

Preferred Skills

• Customer Relationship Management

• Communication & Negotiation

• Lead Follow-up

• Customer Retention

• Complaint Handling

• Data Management

• Team Coordination

• Sales Support

Experience

1–2 years of experience in Customer Service, CRM, Sales, Retail, or a related field is preferred.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.