A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 38,000 /month
Bcs Consulting Private Limited
Marol, Mumbai
6 - 60 months Experience in Customer Support / TeleCaller
Full Time
Job Title: Customer Care Executive
Brand: Retail Industry
Location: Mumbai | Job Type: Full-time
Salary- Descent hike on last drawn as per market Standard
Eligibility- Candidate Must have previously worked in Retail Industry as a CCE
Role:
Manage customer interactions across calls, emails, chats, and social media. Handle queries related to orders, deliveries, returns, refunds, and complaints while ensuring a smooth customer experience.
Key Responsibilities:
• Resolve customer queries and complaints promptly • Process orders, returns, exchanges, and refunds • Coordinate with logistics, warehouse, and internal teams
• Maintain CRM records and basic reports
• Follow up to ensure customer satisfaction Requirements:
• Graduate with 0–3 years of customer support/e-commerce experience
• Strong communication skills (English & Hindi)
• Working knowledge of MS Excel and CRM tools
• Familiarity with e-commerce platforms is a plus Key Skills:
Customer Service | Problem Solving | E-commerce Operations | MS Excel | Team Coordination
