Customer Relationship Executive

Job Title: CRM Executive – Fashion Retail

Location: Santacruz East
Department: Sales
Reports to: Team leader
Employment Type: Full-time

Job Summary:

We are looking for a dynamic and detail-driven CRM Executive to support our customer engagement and retention strategy in the fast-paced fashion retail industry. This role will focus on executing targeted, personalized campaigns across various digital channels, using customer insights to drive loyalty and increase lifetime value. You'll play a key role in enhancing the customer journey across our online and offline retail platforms.

Key Responsibilities:

• Plan and execute CRM campaigns across email, SMS, app notifications, and social platforms tailored for fashion retail customers.

• Maintain and segment the CRM database based on shopper behavior, purchase history, preferences, and demographics.

• Analyze customer insights to develop targeted campaigns around new collections, seasonal sales, product launches, and loyalty offers.

• Support the development of customer journeys that reflect the fashion retail lifecycle—from new sign-ups to VIP customers.

• Collaborate with creative and merchandising teams to ensure campaign visuals and messaging align with the brand's look and feel.

• Monitor campaign performance and key CRM KPIs (open rates, click-throughs, conversion, churn rate, etc.).

• Suggest and implement improvements in campaign performance through A/B testing and personalization.

• Ensure all CRM activities comply with data protection and privacy regulations (e.g., GDPR).

Key Skills and Qualifications:

• Bachelor’s degree in Marketing, Fashion Business, Retail Management, or a related field.

• 1–3 years of CRM experience in fashion, e-commerce, or retail sectors preferably.

• Hands-on experience with CRM tools like Salesforce, Klaviyo, Emarsys, HubSpot, or similar. (preferably)

• Strong understanding of fashion consumer behavior, seasonal shopping trends, and customer loyalty dynamics.

• Excellent communication and copywriting skills tailored to a fashion-savvy audience.

• Strong attention to detail and data management accuracy.

• Analytical mindset with proficiency in reporting and data visualization tools.

Preferred Skills:

• Experience with fashion e-commerce platforms (e.g., Shopify, Magento).

• Familiarity with loyalty programs and omnichannel marketing.

• Basic knowledge of HTML/CSS for email editing.

• Passion for fashion trends and customer-centric brand experiences.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be All Education levels and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., BAGOREO.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 5 Customer Relationship Executive at BAGOREO
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.