Customer Relationship Executive

📌 JOB DESCRIPTION – CUSTOMER RELATIONSHIP EXECUTIVE (CRE)

📍 Location: Navi Mumbai
🕒 Working Hours: 10:00 AM – 6:00 PM (Monday to Saturday)
💼 Experience: 1–4 Years (Preferred)
🎯 Department: Operations / Customer Success

🎯 Role Purpose

Ensure smooth execution of customer orders from confirmation to delivery while driving repeat business through consistent follow-ups and relationship management.

Act as a key link between Customers, Operations, Management, and Accounts to ensure seamless coordination.

🚨 Non-Negotiable Requirements

• Strong follow-up and coordination skills

• High level of ownership and accountability

• Ability to track multiple orders simultaneously

• Excellent communication skills (verbal & written)

🧩 Key Responsibilities

🔹 Order Management

• Track every order from confirmation to final delivery

• Coordinate with internal teams to ensure timely dispatch

• Maintain proper order records and updates

🔹 Customer Coordination

• Regularly update customers on order status

• Handle queries, complaints, and escalations professionally

• Build strong relationships to ensure customer satisfaction

🔹 Follow-Up & Repeat Business

• Follow up with customers post-delivery

• Identify opportunities for repeat orders

• Maintain a database of existing clients for future business

🔹 Internal Coordination

• Work closely with Operations, Sales, and Accounts teams

• Ensure smooth billing and payment tracking

• Resolve internal delays impacting delivery timelines

🛠️ Required Skills

• Strong communication & interpersonal skills

• Excellent time management and multitasking ability

• Good knowledge of MS Excel / CRM tools

• Problem-solving mindset with attention to detail

🎓 Qualification

• Graduate in any field (Commerce/Management preferred)

💰 Salary

• ₹20,000 – ₹25,000 (Based on experience & skills)

🚀 Ideal Candidate Profile

• Highly organized and proactive

• Strong follow-up mindset (very important)

• Ability to work under pressure and meet deadlines

• Customer-focused approach

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.