Customer Relationship Executive

ASF BBQ Restaurant

We are looking for a friendly and customer-focused Customer Calling Executive to connect with our guests who have visited Ancient Stone Flames BBQ & Grill. The role involves calling customers to collect feedback about their dining experience, assisting with table reservations, and explaining our buffet menu and special offers.

The ideal candidate should have excellent communication skills, a pleasant phone manner, and a passion for delivering outstanding customer service.

Key Responsibilities

Customer Feedback

• Call customers who recently visited the restaurant and collect feedback about their dining experience.

• Record feedback regarding food quality, service, ambience, and overall satisfaction.

• Escalate any complaints or issues to the restaurant manager for resolution.

Customer Reservations

• Handle phone calls and WhatsApp inquiries for table bookings.

• Confirm reservations and update the reservation register or system.

• Coordinate with the restaurant team to ensure smooth guest seating.

Menu Explanation

• Explain the buffet options, pricing, and special promotions to customers.

• Inform guests about ongoing offers, birthday celebrations, corporate bookings, and group events.

• Guide customers on menu items including BBQ specialties and buffet options.

Customer Engagement

• Maintain a friendly and professional conversation with guests.

• Encourage repeat visits and promote special offers.

• Maintain customer database and update contact details.

Skills Required

• Good communication skills in English, Kannada, Hindi, or Telugu.

• Pleasant and polite phone etiquette.

• Ability to handle customer queries and complaints calmly.

• Basic computer knowledge for maintaining customer records.

Qualification

• Any Graduate / PUC / Diploma.

• Experience in customer service, telecalling, restaurant hospitality, or call center is preferred.

Experience

• 0 – 3 years of experience in customer support or telecalling.

Working Hours

• As per restaurant operational hours.

Salary

• As per industry standards + incentives based on bookings and customer satisfaction.

Additional Benefits

• Food allowance / staff meals

• Incentives for confirmed bookings

• Friendly working environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.