Customer Relationship Executive

Hi,

We are hiring for our client which is the world's oldest and most successful matchmaking service, has been trusted since 1996 by people all over the world to help them find their soulmates.

About the Team: Personalised Service

Think of us as the voice of our customers and their biggest champions. The Personalised Service team handles calls, chats, and emails with one mission making every customer feel heard, valued & special.

Your Mission as a VIP Consultant

If you're someone who lives and breathes customer service, loves solving problems, and gets a kick out of making people happy — this is your calling!

As a VIP Consultant, you'll work closely with our HNI clients, ensuring their experience is seamless, personal, and truly premium. You’ll need empathy, patience, and a touch of matchmaking magic

What You’ll Do

Be the dedicated relationship partner for VIP members post-sale

Understand member preferences and help identify their ideal match

Call and connect with high-quality prospects on behalf of the member

Set up mutually consented meetings between potential matches

Ensure timely renewals and proactive engagement throughout their journey

Guide, counsel, and support the member like a true partner in their search

Maintain high service standards, timely resolutions & meticulous documentation

Handle escalations with grace, maturity, and solutions-focused thinking

Respect diverse traditions, preferences, and cultural nuances in every interaction

Always go above and beyond to deliver the VIP promise

What You Bring to the Table

1+ year of experience in customer service, client servicing or relationship management

A natural passion for people, relationships & making customers smile

Strong attention to detail + excellent organizational skills

High emotional intelligence and empathy

Infinite patience + persuasive communication

Clear, confident communication in English + any Indian language

Self-motivated and committed to exceeding customer expectations

Why Join Us

Work with India’s leading matchmaking brand

Be a part of exclusive high-impact journeys for premium members

Learn, grow & thrive in a high-energy, customer-first culture

Every day is different, meaningful, and full of real human stories

If you're someone who believes great service is an experience, not a transaction — we'd love to hear from you. Let’s help people find not just matches, but magic

Salary: Up to 35K to 40K

Location: Andheri East

For more details call or whatsapp on 9766551994 or mail on mansi.patankar@shahanigroup.com

"Refer your friends & Colleagues".

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be All Education levels and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹45000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., A Leading Match Making Company.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 50 Customer Relationship Executive at A Leading Match Making Company
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.