Customer Relationship Executive

Giftlaya is one of India’s fastest-growing gifting and decoration platforms, offering services like balloon decoration, flower delivery, cakes, and personalized gifts in 100+ cities. We aim to make every celebration memorable with timely service and excellent customer experience.

Key Responsibilities

• Handle customer queries through calls, WhatsApp, chat, and email.

• Guide customers in booking decoration, cakes, and gift services.

• Maintain product knowledge to explain packages, pricing, and add-ons clearly.

• Coordinate with operations and vendor teams to ensure smooth service delivery.

• Record customer requests, complaints, and feedback properly.

• Provide quick and polite resolutions to maintain high satisfaction levels.

• Follow up with customers after service to ensure quality and build long-term trust.

Skills & Requirements

• Graduate (any stream) with good communication skills in English and Hindi.

• Ability to handle customer conversations with patience and a positive attitude.

• Basic computer knowledge (MS Office, WhatsApp Web, Email handling).

• Prior experience in customer service, e-commerce, or call handling will be preferred.

• Ability to multitask and work in a fast-paced environment.

What We Offer

• Competitive salary and performance incentives.

• Opportunity to work with a fast-growing brand in the gifting and decoration industry.

• Friendly work culture with growth opportunities.

• Exposure to operations, sales, and customer experience.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹20000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., 7 EVENTZZ.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 2 Customer Relationship Executive at 7 EVENTZZ
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.