Customer Relationship Associate

We at Suha HR Consultancy are recruiting for one of our reputed client - An ISO 9001:2008 certified company and one of the renowned manufacturers of buttweld pipe fittings, compression tube fittings with and without ferrules, high pressure forged fittings and flanges.

Job Title: Executive - Customer Relation Management

Location: Charni Road, Mumbai – 400004

Office Duration: Full time – 8 Hours

Shifts: Shift I - 10.30 am to 6.30 pm

Shift II - 11.00 am to 7.00 pm

Job Summary:

The CRM Executive is responsible for managing the end-to-end client relationship process, from order acknowledgment to dispatch and feedback collection. This role ensures seamless coordination between sales, operations, dispatch, and clients to maintain a high standard of service and operational efficiency.

Job Description:

• Making sure all the leads of the clients after placing orders are met.

• Ensuring your existing clients are satisfied through after-sales service.

• Always ask them for true feedback.

• Servicing the client after receiving the order till the time of collection of payment.

• Resolve the queries and questions of all the clients.

• Give or support the participants/clients about company products or services.

• Acting as a point of contact for complaints and escalating issues to the concern.

• Understand client queries and solve them in any manner.

Key skills for Client Relationship Management:

• Polite disposition.

• Ability of rigorous follow-up.

• The ability to communicate confidently – both through speaking and

• writing – with colleagues and clients.

• Ability to understand the circumstances and act accordingly.

• Proactive.

• Thorough knowledge of products/services.

• Always available on calls.

• Female candidate shall be preferred.

P:S - CRM should stay at a minimum distance of 30-45 mins from the office.

Interested candidates can share their resume at hr@suhahrconsultancy.com

Do mention your basic details:

- Full Name:

- Current CTC:

- Expected CTC:

- Notice period:

- Current Location:

- Comfortable with office timings, location and shift hours: Yes/ No

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Relationship Associate job

1. What is the eligibility criteria to apply for this Customer Relationship Associate job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Associate job?
   Ans: This Customer Relationship Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Associate job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Associate job and during the employment with the company, i.e., SUHA HR CONSULTANCY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Associate role?
   Ans: There is an immediate opening of 3 Customer Relationship Associate at SUHA HR CONSULTANCY
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Associate job?
   Ans: This Customer Relationship Associate job has Day Shift.