Customer Relationship Associate

10,000 - 24,500 /month

Stance

BTM Layout, Bangalore

6 - 72 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Health/ Term Insurance

Languages: Hindi, Kannada

12th Pass and above

Males Only

6 days working | Day Shift

Job Benefits: Insurance, PF

Job Description

We are looking for a Customer Relationship Associate to join our team at Stance. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Health/ Term Insurance. The role offers ₹10,000 - ₹24,500 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 6 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Customer Relationship Associate job

What skills and experience do you need for this Customer Relationship Associate job?
Ans : To apply for this Customer Relationship Associate job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-6 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Associate job ranges between ₹10,000-₹24,500 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Associate job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in BTM Layout, Bangalore.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-6 years of experience can apply for this Customer Relationship Associate job. Only male candidates can apply.
What are the key responsibilities of this Customer Relationship Associate job?
Ans : As a Customer Relationship Associate, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Relationship Associate job is located in BTM Layout, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-6 years of experience is ideal for this Customer Relationship Associate job.
Why should you apply for this Customer Relationship Associate job?
Ans : This Customer Relationship Associate job offers a salary between ₹10,000-₹24,500 per month. This is a Full Time opportunity and has 25 openings available.