A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
15,000 - 26,000 /month
Societystores Retail Private Limited
Andheri (West), Mumbai
0 - 1 years Experience in Customer Support / TeleCaller
Full Time
We are looking for a Customer Relationship Associate to join our team at Societystores Retail Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to FMCG. The role offers ₹15000 - ₹26000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customers in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, customer satisfaction, and issue resolution
Job Requirements:
The minimum qualification for this role is below 10th and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.
