Customer Relationship Associate

22,000 - 27,000 /month

Salt World

Sector 3 HSR Layout, Bangalore

1 - 3 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

Industry Type: B2C Sales

All Education levels

All genders

6 days working | Day Shift

Job Description

Salt World, a unique wellness center based out of Bangalore is bringing world-class experiences like float tank, salt cave, ice cold plunge, infrared sauna, red light therapy.

We are looking for a reliable, professional, and empathetic Client Engagement & Scheduling Coordinator to be the front face of our organization. This is a client-facing voice and text chat role where you will be the first point of contact for all prospective and existing clients. You will attend every scheduled and incoming client call/WhatsApp message, clearly explain our experiences and services in detail, understand client requirements, and seamlessly assign & book appointments by referring to the live tracker, calendar, and slot schedule.

Your tone on every call/WhatsApp message / face to face meeting must reflect empathy, confidence, responsibility, and professionalism. You will own the complete end-to-end client scheduling journey and ensure zero drop-offs due to unavailability or miscommunication.

Key Responsibilities

Attend all client calls/WhatsApp message without fail and represent the organization as its front face.
Responsible for the overall operation of the wellness center including greeting the clients with the hospitality.
Explain our experiences, case studies, service offerings, process, and value proposition to clients in clear, detailed, and structured manner.
Actively listen, understand client needs, pain points, and expectations during calls.
Demonstrate excellent communication skills and emotional intelligence so that every client feels heard, valued, and confident in our capabilities.
Check real-time availability in the tracker, master calendar, and slot schedule and assign the most suitable time slot to the client.
Book appointments instantly during the call and send calendar invites with all necessary details.
Handle rescheduling, cancellations, and follow-ups professionally while maintaining the integrity of the schedule.
Maintain accurate records of all calls, bookings, and client notes in the tracker.
Escalate any complex queries or concerns to the concerned team immediately.
Ensure 100% call attendance and zero scheduling conflicts.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Associate job

Who is eligible to apply for this Customer Relationship Associate job at Salt World?
Ans : Candidates should have All Education levels for this Customer Relationship Associate job offered by Salt World.
How much can you earn in this position?
Ans : You can earn between ₹22,000-₹27,000 per month in this Customer Relationship Associate position.
What shift and timings does this job follow?
Ans : This Customer Relationship Associate job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 3 HSR Layout, Bangalore.
How many vacancies are there for this Customer Relationship Associate job?
Ans : There is 1 vacancy for this Customer Relationship Associate role.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Associate job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Relationship Associate position is Sector 3 HSR Layout, Bangalore.
What makes this Customer Relationship Associate job a good opportunity?
Ans : This Customer Relationship Associate job is a good opportunity as it offers a salary between ₹22,000-₹27,000 per month. This is a Full Time job and has 1 openings.