What are the eligibility criteria for this Customer Relationship Associate job?

Candidates should have a Graduate and above qualification with 1-2 years of experience for this Customer Relationship Associate job offered by Pixelomedia in Mansarovar, Jaipur.

What salary is offered for this Customer Relationship Associate job?

The salary for this Customer Relationship Associate job ranges between ₹20,000-₹25,000 per month.

What shift and timings does this job follow?

This Customer Relationship Associate job follows a Day shift.

Do you need to visit the office for this job?

Yes, candidates need to visit the office and work from the location in Mansarovar, Jaipur.

How many vacancies are there for this Customer Relationship Associate job?

There are 2 vacancies for this Customer Relationship Associate role.

Is this job open for all genders?

Yes, this Customer Relationship Associate job is open for both male and female candidates.

What is the job location for this position?

The job location for this Customer Relationship Associate position is Mansarovar, Jaipur.

What makes this Customer Relationship Associate job a good opportunity?

This Customer Relationship Associate job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 2 openings.

Customer Relationship Associate

20,000 - 25,000 /month

Pixelomedia

Mansarovar, Jaipur

1 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: Software & IT Services

Graduate and above

All genders

6 days working | Day Shift

Job Description

Key Responsibilities

1. Client Onboarding & Relationship Management

Act as the dedicated point of contact for newly onboarded clients, ensuring a smooth transition from sales to active service.
Build long-term, trusted relationships with clients through proactive engagement, regular check-ins, and professional communication.
Understand client objectives and operational needs to ensure our services align with their expectations.

2. Issue Resolution & Support Coordination

Handle client inquiries, feedback, and complaints promptly via phone, email, and chat.
Collaborate closely with internal technical, product, and operations teams to troubleshoot and resolve client issues efficiently.
Maintain a detailed log of client queries, resolution times, and feedback trends.

3. Retention & Growth

Monitor client health metrics and engagement levels to identify potential churn risks and implement retention strategies.
Identify opportunities for up-selling or cross-selling additional products/services where appropriate.
Collect regular customer satisfaction (CSAT/NPS) feedback and share actionable insights with management.

4. Documentation & Reporting

Maintain up-to-date client records, interaction histories, and account details in the CRM system.
Prepare weekly and monthly reports on client satisfaction, retention rates, and common support pain points.

Key Requirements & Qualifications

Education: Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
Experience: 1 to 3 years of proven experience in customer service, client relations, account management, or a client-facing role (startup experience is a plus).
Communication Skills: Exceptional verbal and written communication skills with strong active listening abilities.
Interpersonal Skills: High emotional intelligence (EQ), patience, and a natural aptitude for conflict resolution.
Technical Proficiency: Familiarity with CRM software (e.g., HubSpot, Salesforce, Zendesk) and standard productivity tools (Google Workspace / Microsoft Office).

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Relationship Associate job

What are the eligibility criteria for this Customer Relationship Associate job?
Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience for this Customer Relationship Associate job offered by Pixelomedia in Mansarovar, Jaipur.
What salary is offered for this Customer Relationship Associate job?
Ans : The salary for this Customer Relationship Associate job ranges between ₹20,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Relationship Associate job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Mansarovar, Jaipur.
How many vacancies are there for this Customer Relationship Associate job?
Ans : There are 2 vacancies for this Customer Relationship Associate role.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Associate job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Relationship Associate position is Mansarovar, Jaipur.
What makes this Customer Relationship Associate job a good opportunity?
Ans : This Customer Relationship Associate job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 2 openings.