Customer Relationship Associate

15,000 - 18,000 /month

Balacomm Media Private Limited

Kalkaji, Delhi

2 - 4 years Experience in Customer Support / TeleCaller

Replies in 24hrs

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

12th Pass and above

Females Only

6 days working | Day Shift

Aadhar Card

Job Description

Job Title: Service Support Executive / Service Coordinator

Location: Work From Office – Delhi

Working Hours: 10:30 AM – 7:00 PM

Company: Balacomm Media Pvt Ltd

Balacomm Media Pvt Ltd is looking for a dependable and professional Service Support Executive to join our team. This role is ideal for candidates who enjoy interacting with customers and ensuring smooth service coordination. The selected candidate will handle customer calls, WhatsApp messages, email queries, and regular service follow-ups while maintaining accurate records.

Key Responsibilities: You will attend incoming customer calls and resolve service-related queries in a timely manner. You will track service requests, complaints, and follow-ups, and maintain clear communication through WhatsApp and email. Daily service reports and records must be updated regularly. The role also involves coordination with technicians or service partners and basic data entry work using CRM tools or Excel.

Required Skills:Candidates should have good Hindi communication skills with good English knowledge. Basic computer skills such as email handling, Excel, WhatsApp Business, and calling apps are essential. A customer-friendly attitude, problem-solving mindset, and the ability to stay organized and punctual are important.

Qualification: Minimum 12th pass; graduates are preferred. Freshers and experienced candidates may apply. Prior experience in customer service, call centers, or administrative roles is an advantage.

Salary & Benefits:Salary ranges from ₹13,000 to ₹18,000, based on skills and experience, training support, growth opportunities, and a friendly work culture.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Relationship Associate job

What skills and experience do you need for this Customer Relationship Associate job?
Ans : To apply for this Customer Relationship Associate job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Associate job ranges between ₹15,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Associate job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kalkaji, Delhi.
How many vacancies are there for this Customer Relationship Associate job?
Ans : There are 5 vacancies for this Customer Relationship Associate role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 2-4 years of experience are eligible to apply for this Customer Relationship Associate role. Only female candidates are eligible.
What are the key responsibilities of this Customer Relationship Associate job?
Ans : As a Customer Relationship Associate, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Relationship Associate position is Kalkaji, Delhi.
Who is the right fit for this Customer Relationship Associate job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 2-4 years of experience is the right fit for this Customer Relationship Associate job.
What makes this Customer Relationship Associate job a good opportunity?
Ans : This Customer Relationship Associate job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 5 openings.