Customer Relationship Associate

Customer Service Executive

Responsibilities and Duties

l Ensure superior customer support through Real time Ticket based supports.

l Help in planning of support to the customer (geographical knowledge will be a big advantage) - need to update

l Schedule customer appointments based on the availability of the field engineer

l Initiate a welcome call to the customer after getting order confirmations.

l Raising Tickets on Odoo software.

l Recording all the key information in the tickets on timely basis on Odoo.

l Provide customers with a detailed orientation on the available support options, including remote assistance and on-site (field) service, explaining the processes, response times, and how to request each type of service.

l Coordinate and schedule appointments with customers for both remote and on-site (field) service support.

l Assign service calls for both remote and on-site (field) support based on the nature of the issue and engineer availability.

l Follow up with the technical team to ensure timely resolution and accurate solutions for customer concerns.

l Re-assign service calls to engineers as needed, after appropriate consultation with the Team Leader, Technical Supervisor, or Service Manager.

l Provide real-time updates to customers regarding service activities, progress, and resolutions.

l Send service and AMC (Annual Maintenance Contract) proposals to customers and follow up for feedback or confirmation.

l Collect payment-related information from customers and ensure timely and accurate updates in the system.

Required Experience, Skills and Qualifications
1.Any Degree / Diploma

Minimum 1- 8  years experience in any customer support voice process
2. Experience in MIS / CRM or Ticketing Software.
3. English, Hindi and any additional regional language will be an added advantage.
4. Fast learner / Responsive / Collaborative / Team Work
5. Geographical knowledge and prior experience in planning of tours.
6. Customer Centric & Result Oriented.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Relationship Associate job

1. What is the eligibility criteria to apply for this Customer Relationship Associate job?
   Ans: The candidate should be All Education levels and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Relationship Associate job?
   Ans: This Customer Relationship Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Associate job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Associate job and during the employment with the company, i.e., ARIHANT MAXSELL TECHNOLOGIES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Associate role?
   Ans: There is an immediate opening of 3 Customer Relationship Associate at ARIHANT MAXSELL TECHNOLOGIES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Associate job?
   Ans: This Customer Relationship Associate job has Day Shift.