Customer Relationship Associate

17,855 - 36,523 /month

Aicpe Educational Services Private Limited

Chinchwad Gaon, Pune

6 - 48 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Industry Type: B2B Sales

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Customer Relationship Associate to join our team at Aicpe Educational Services Private Limited. The role offers ₹ 17,855 - ₹ 36,523 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Relationship Associate job

Who is eligible to apply for this Customer Relationship Associate job at Aicpe Educational Services Private Limited?
Ans : Candidates should have a Graduate and above qualification for this Customer Relationship Associate job offered by Aicpe Educational Services Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹17,500-₹36,500 per month in this Customer Relationship Associate position.
What shift and timings does this job follow?
Ans : This Customer Relationship Associate job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Chinchwad Gaon, Pune.
How many vacancies are there for this Customer Relationship Associate job?
Ans : There are 10 vacancies for this Customer Relationship Associate role.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Associate job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Relationship Associate position is Chinchwad Gaon, Pune.
What makes this Customer Relationship Associate job a good opportunity?
Ans : This Customer Relationship Associate job is a good opportunity as it offers a salary between ₹17,500-₹36,500 per month. This is a Full Time job and has 10 openings.