Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience Job Role : The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment S/he will have to identify customer pain areas across the Customer journey. Prioritize & resolve the customer issues by simplifying process, relook at policies / practices Collaborating with cross functional teams to drive improvements, identified as part of the root cause analysis framework Doing root cause analysis of the complaints to identify actions and closure of the action points quickly to reduce complaints/ TAT improvement Driving strategic initiatives centered around complaints/contacts, NPS, TAT to derive insights and enhance customer experience Identifying and driving automation of manual processes Job Requirements Customer orientation - Essential Problem solving / Analytical – Essential Project management skills – Essential Result Orientation – Essential Understanding of business - preferable Appreciation of technology – preferable Good communication skills – written and oral
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.
More about this Customer Experience Team Member job
What are the eligibility criteria for this Customer Experience Team Member job?
Ans : Candidates should have All Education levels with 2-7 years of experience for this Customer Experience Team Member job offered by Kotak Mahindra Bank Limited in Nalasopara (West), Mumbai.
What salary is offered for this Customer Experience Team Member job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Experience Team Member job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Nalasopara (West), Mumbai.
How many vacancies are there for this Customer Experience Team Member job?
Ans : There is 1 vacancy for this Customer Experience Team Member role.
Is this job open for all genders?
Ans : Yes, this Customer Experience Team Member job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Experience Team Member position is Nalasopara (West), Mumbai.
What makes this Customer Experience Team Member job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
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Kotak Mahindra Bank Limited
Nalasopara (West), Mumbai
2 - 6+ years Experience in Customer Support / TeleCaller
Full Time
