Customer Experience Executive

15,000 - 18,000 /month

Vvinayak Associates

Thane West, Mumbai

1 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Key Responsibilities:

1. Customer Support: Handle customer inquiries, complaints, and requests via phone, email, chat.

2. Issue Resolution: Resolve customer issues promptly, escalate complex cases when needed.

3. Product/Service Knowledge: Maintain deep understanding of products, services, and policies.

4. CRM Updates: Log all interactions, update customer records accurately in CRM.

5. Feedback Collection: Gather customer feedback and share insights with relevant teams.

6. Target Achievement: Meet KPIs like CSAT, response time, and resolution rate.

Requirements:

1. 1-3 years of experience: Customer service, call center, or client-facing role.

2. Communication skills: Excellent verbal and written English. Regional languages a plus.

3. Problem-solving: Calm under pressure, solution-oriented approach.

4. Tech proficiency: MS Office, CRM software like Zoho, Salesforce, or Zendesk.

5. Flexible shifts: Willingness to work rotational shifts/weekends if required.

6. Graduate: Any discipline, preferably B.Com, BBA, or equivalent.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Experience Executive job

What skills and experience do you need for this Customer Experience Executive job?
Ans : To apply for this Customer Experience Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Experience Executive job ranges between ₹15,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Experience Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Experience Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Experience Executive job?
Ans : As a Customer Experience Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Experience Executive job is located in Thane West, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience is ideal for this Customer Experience Executive job.
Why should you apply for this Customer Experience Executive job?
Ans : This Customer Experience Executive job offers a salary between ₹15,000-₹18,000 per month. This is a Full Time opportunity and has 2 openings available.