Customer Experience Executive

21,500 - 24,000 /month

Sagility India Limited

Bommanahalli, Bangalore

6 - 12 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: Healthcare

Graduate and above

All genders

6 days working | Night Shift

Job Description

Roles & Responsibilities:

Possess basic knowledge of Claims Administration (Voice)
Good reasoning and analytical skills
Able to communicate fluently in the language required for the function/location
Active listening skills
Passion to learn
Influencing skills
Ability to comprehend the process requirement well
Processing claims/handling incoming calls/making outgoing calls and take appropriate actions as per the process guidelines.
Understand the basic professional standards and established procedures, policies before taking action and making decisions.
Maintain customer satisfaction ratings through TAT and quality standard basis client SLA’s
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
Input data into the company platform to keep each customer record updated
Responsible for multiple administrative and customer service layers that includes solving customer issues through review, investigation, adjustment (if necessary), remittance or denial of the claim by utilizing company policies and directing queries to the managerial team when necessary.
Individuals should have commitment to customer satisfaction and an ability to make quick and accurate decisions.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Experience Executive job

Who is eligible to apply for this Customer Experience Executive job at Sagility India Limited?
Ans : Candidates should have a Graduate and above qualification and skills like International Calling for this Customer Experience Executive job offered by Sagility India Limited.
How much can you earn in this position?
Ans : You can earn between ₹21,500-₹24,000 per month in this Customer Experience Executive position.
What shift and timings does this job follow?
Ans : This Customer Experience Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Bommanahalli, Bangalore.
How many vacancies are there for this Customer Experience Executive job?
Ans : There are 50 vacancies for this Customer Experience Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Experience Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Experience Executive, you will work on skills like International Calling.
What is the job location for this position?
Ans : The job location for this Customer Experience Executive position is Bommanahalli, Bangalore.
Who is the right fit for this Customer Experience Executive job?
Ans : A candidate having skills like International Calling with 1-1 years of experience is the right fit for this Customer Experience Executive job.
What makes this Customer Experience Executive job a good opportunity?
Ans : This Customer Experience Executive job is a good opportunity as it offers a salary between ₹21,500-₹24,000 per month. This is a Full Time job and has 50 openings.