Customer Care Service

_Job Title: Customer Service Supervisor

Location: MBP , Mahape

Department: Customer Service/Support

Reports To: Business Manager/Director

Job Type: Full-Time

Salary Range: As per market

Position Overview :

The Customer Service Supervisor oversees daily operations of the customer service team, ensuring exceptional service delivery, resolving escalated issues, and driving team performance. •This role combines leadership, coaching, and operational management to maintain customer satisfaction and meet organizational goals.

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Key Responsibilities:-

_IMP -->Team Leadership & Coaching --> current team lacking this skill

Supervise, mentor, and motivate a team of 10–20 customer service representatives (CSRs).

Conduct performance evaluations, provide constructive feedback, and create development plans.

Organize training sessions on product knowledge, systems (e.g., CRM tools), and service protocols.

Operational Management:

Monitor daily workflows, call/email queues, and service metrics (e.g., response time, resolution rates).

Address escalated customer complaints or complex issues, ensuring timely resolution.

Collaborate with other departments (e.g., Sales, Technical Support) to resolve cross-functional challenges.

Quality Assurance

Audit customer interactions (calls, emails, chats) to ensure adherence to company standards.

Implement process improvements to enhance efficiency and customer satisfaction.

Track KPIs .

Compliance & Systems

Ensure compliance with company policies, industry regulations, and data privacy laws .

Oversee CRM software.

Customer Experience:

Identify recurring customer pain points and propose solutions.

Advocate for customer needs within the organization to improve products/services.

Qualifications:

Education: Bachelor’s degree in Business, Communications, or related field .

Experience: 3–5 years in customer service, with 1–2 years in a supervisory/team lead role.

Technical Skills: Proficiency in CRM systems , Microsoft Office Suite, and call center software.

Certifications: Certified Customer Service Manager (CCSM) or similar --> by any chance

Key Skills & Competencies

Leadership: Ability to inspire teams and manage conflict. --> Most Imp

Communication: Clear verbal/written skills for internal and external interactions. --> Most Imp

Problem-Solving: Analytical mindset to resolve complex issues. --> Most Imp

Empathy: Patience and emotional intelligence to handle frustrated customers.-->Most Imp

Time Management: Prioritize tasks in a fast-paced environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with 3 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., TRIOMPHE DIGITAL TECHNOLOGY INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 1 Customer Care Service at TRIOMPHE DIGITAL TECHNOLOGY INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.