Customer Care Service

Job Description:

We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift). Currently we are also hiring for Day shift.This is a blended customer support role involving voice, chat, and email communication with international clients.

Key Responsibilities:

Provide high-quality voice-based support to international customers.

Handle queries via phone, email, and chat in a timely and professional manner.

Troubleshoot and resolve customer issues effectively.

Maintain customer satisfaction and adhere to quality and performance standards.

Work in 24x7 rotational shifts, including night shifts.

Candidate Profile:

-Excellent English communication skills (both verbal & written).

-Strong interpersonal and problem-solving skills.

-Comfortable with rotational shifts (24/7 operations).

-Basic proficiency in MS Office tools (Outlook, Word, Excel).

-Good typing speed and computer navigation skills.

-Team player with a proactive and professional attitude.

Eligibility Travel Boundaries:

Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:

Central Line: Kalyan to Sion

Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur)

Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)

Shift & Weekly Off:

Shift: 24x7 rotational (including night shifts)

Weekly Off: 2 rotational offs

Perks & Benefits:

Lucrative performance-based incentives Cab facility for safe and convenient travel Travel allowance included Medical insurance coverage Work-life balance with 2 weekly offs.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹34000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., SUTHERLAND.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 20 Customer Care Service at SUTHERLAND
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.