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Customer Care Service

salary 18,000 - 39,000 /month*
company-logo
job companyShivam Enterprises
job location Rabale, Mumbai
incentive₹19,000 incentives included
job experienceFreshers in Customer Support / TeleCaller
90 Openings
Incentives included
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi, Marathi
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift
star
PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Care Service to join our team at Shivam Enterprises. The role offers ₹20000 - ₹22000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Care Service job

  1. What skills and experience do you need for this Customer Care Service job?
    Ans : To apply for this Customer Care Service job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along.
  2. How much can you earn in this position?
    Ans : You can earn between ₹18,000-₹39,000 per month in this Customer Care Service position.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Service job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Rabale, Mumbai.
  5. How many vacancies are there for this Customer Care Service job?
    Ans : There are 90 vacancies for this Customer Care Service role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Care Service job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Care Service, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
  8. What is the job location for this position?
    Ans : The job location for this Customer Care Service position is Rabale, Mumbai.
  9. Who is the right fit for this Customer Care Service job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution is the right fit for this Customer Care Service job.
  10. What makes this Customer Care Service job a good opportunity?
    Ans : This Customer Care Service job is a good opportunity as it offers a salary between ₹18,000-₹39,000 per month. This is a Full Time job and has 90 openings.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution

Shift

Day

Salary

₹ 18000 - ₹ 39000

Regional Languages

Marathi, Hindi

English Proficiency

Yes

Contact Person

Shaikh Sajil Mohammad Tarique

Interview Address

Apne riysat yudhisthie patti azmagarh
Posted 10+ days ago
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