Customer Care Service

Key Responsibilities:

• Customer Contact: Proactively call customers to verify delivery details and resolve nondelivery issues.

• Issue Resolution: Identify the root cause of delivery failures and work with logistics partners to resolve them promptly.

• Documentation: Maintain accurate records of customer interactions, delivery issues, and resolutions.

• Feedback Loop: Collect and report customer feedback to improve the delivery process and customer experience.

• Coordination: Collaborate with the logistics team, customer service representatives, and other relevant departments to ensure timely resolution of delivery issues.

• Follow-up: Conduct follow-up calls to ensure delivery issues have been resolved to the customer’s satisfaction.

• Escalation Handling: Escalate unresolved issues to the appropriate departments or higher management as necessary.

• Performance Metrics: Meet and exceed performance targets, including call volume, resolution time, and customer satisfaction ratings

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18500 - ₹22000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., Satiya Nutraceuticals Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 15 Customer Care Service at Satiya Nutraceuticals Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.