Customer Care Service

15,000 - 17,000 /month

Roche International

Sector-1 Shiravane, Navi Mumbai

1 - 3 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: B2C Sales

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: PF

Job Description

JD for CRE Key Responsibilities: Customer Communication: To be responsible for making outbound calls on a daily basis using data provided. Responding (Inbound call ) to customer inquiries, resolving issues, and providing information about products and services. Lead Generation and Management: Identifying and qualifying potential customers, and passing on leads to the sales team. Appointment Scheduling and Management: Scheduling and confirming appointments for service, maintenance, and deliveries. Post-Sale Follow-up: Making contact with customers after vehicle delivery or service, ensuring their satisfaction, and addressing any concerns. Customer Relationship Management (CRM): Using CRM systems to track customer interactions, preferences, and purchase history. Feedback and Complaint Handling: Collecting customer feedback, addressing complaints, and taking corrective actions. Coordination with Other Departments: Working with sales, service, and other departments to ensure a seamless customer experience. Maintaining Customer Records: Keeping accurate and up-to-date customer information in the CRM system.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Service job

Who is eligible to apply for this Customer Care Service job at Roche International?
Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge, Domestic Calling for this Customer Care Service job offered by Roche International.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹17,000 per month in this Customer Care Service position.
What shift and timings does this job follow?
Ans : This Customer Care Service job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector-1 Shiravane, Mumbai.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-3 years of experience can apply for this Customer Care Service job. Only female candidates can apply.
What work will you do in this role?
Ans : As a Customer Care Service, you will work on skills like Computer Knowledge, Domestic Calling.
Where is this job located?
Ans : This Customer Care Service job is located in Sector-1 Shiravane, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling along with 1-3 years of experience is ideal for this Customer Care Service job.
Why should you apply for this Customer Care Service job?
Ans : This Customer Care Service job offers a salary between ₹15,000-₹17,000 per month. This is a Full Time opportunity and has 1 openings available.