Customer Care Service

JD for CRE Key Responsibilities: Customer Communication: To be responsible for making outbound calls on a daily basis using data provided. Responding (Inbound call ) to customer inquiries, resolving issues, and providing information about products and services. Lead Generation and Management: Identifying and qualifying potential customers, and passing on leads to the sales team. Appointment Scheduling and Management: Scheduling and confirming appointments for service, maintenance, and deliveries. Post-Sale Follow-up: Making contact with customers after vehicle delivery or service, ensuring their satisfaction, and addressing any concerns. Customer Relationship Management (CRM): Using CRM systems to track customer interactions, preferences, and purchase history. Feedback and Complaint Handling: Collecting customer feedback, addressing complaints, and taking corrective actions. Coordination with Other Departments: Working with sales, service, and other departments to ensure a seamless customer experience. Maintaining Customer Records: Keeping accurate and up-to-date customer information in the CRM system.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.