Customer Care Service

Job Summary:

The Customer Relationship Executive (CRE) plays a key role in ensuring customer satisfaction and loyalty by acting as the main point of contact between the customer and the dealership. The CRE is responsible for managing customer interactions, handling inquiries, coordinating service follow-ups, and ensuring a smooth and premium customer experience across sales and service processes.

Key Responsibilities:

1. Customer Interaction & Relationship Management

• Act as the first point of contact for customers visiting or calling the dealership.

• Build and maintain long-term relationships with customers to enhance brand loyalty.

• Ensure prompt and professional response to all customer queries and complaints.

• Manage and update customer databases (CRM systems) regularly.

2. Sales Support (if in Sales Department)

• Assist sales consultants with test drives, documentation, and vehicle delivery.

• Conduct post-sale follow-ups to ensure customer satisfaction and gather feedback.

• Handle customer referrals and lead nurturing activities.

• Coordinate finance, insurance, and registration documentation with relevant departments.

3. Service Support (if in Service Department)

• Greet customers at the service center and understand their service requirements.

• Keep customers informed on service progress, cost estimates, and delivery timelines.

• Ensure timely updates and feedback calls post service.

• Handle escalations and ensure customer issues are resolved effectively.

4. Feedback & Reporting

• Conduct customer satisfaction surveys (CSI/SSI) and analyze results.

• Identify areas for improvement in customer handling and service delivery.

• Prepare periodic reports on customer feedback, complaints, and resolutions.

5. Coordination

• Liaise with internal teams — sales, service, finance, and administration — to ensure smooth customer experiences.

• Support marketing and promotional activities, such as events or campaigns.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹17000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., Roche International.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 1 Customer Care Service at Roche International
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.