A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
24,000 - 27,000 /month
Recruitfynd
RIICO Industrial Area, Jaipur
0 - 4 years Experience in Customer Support / TeleCaller
Full Time
We are hiring Customer Service Advisors for an international voice customer support role catering to the US market.
The role involves handling inbound customer calls, understanding customer concerns, providing accurate resolutions, and maintaining high standards of customer satisfaction, quality, and productivity.
Key Responsibilities
Handle approximately 40–50 inbound customer calls per day
Resolve customer queries professionally and efficiently
Assist customers with:
Order cancellations
Refund requests
Lost or missing orders
Return-related queries
Payment and money-back concerns
General retail/order-related issues
Provide clear, professional, and empathetic customer support
Follow defined SOPs and quality guidelines
Accurately document customer interactions
Maintain required productivity and quality standards
Mandatory Requirements – Experienced Candidates
Minimum 1 year of BPO Customer Service experience
Relevant experience in Retail, Airline, or Insurance Customer Service
International Voice experience preferred
C1/C2 level English communication
Strong customer handling and active listening skills
Good problem-solving and decision-making abilities
Comfortable working in a high-volume calling environment
Basic computer and CRM handling skills
Understanding of customer service quality parameters
No employment gaps
Candidates currently serving their notice period will be preferred
