Customer Care Service

Job Overview: We are seeking a proactive and detail-oriented Service Coordinator to join our Service Back Office team. The role focuses on managing OEM and Dealer business for water purification spares, including responding to inquiries, sending quotations, ensuring spares availability, and coordinating timely dispatches with the Stores team.

Key Responsibilities:

• Respond promptly to OEM/Dealer inquiries regarding water purification spares.

• Prepare and send accurate quotations in line with customer requirements.

• Monitor and ensure the availability of spares by coordinating with the Stores team and process and manage customer orders to ensure timely and accurate order fulfillment.

• Ensure timely dispatch of spares by closely following up with the Stores.

• Track and maintain records of inquiries, quotations, stock, and dispatches. Follow up with Courier services for timely delivery of spares to OEMs/ Dealers.

• Work cross-functionally to address any delays or operational issues.

• Accurate utilization of CRM and SAP for managing customer interactions, tracking inquiries, and updating records.

Qualifications & Skills:

• Bachelor’s degree in any field.

• 3-5 years of experience in handling OEM/Dealer business, preferably in water purification or a related industry.

• Proficiency in CRM / SAP, Knowledge of MS Office.

• MS Office (Excel, Word).

• Strong communication skills, both verbal and written.

• Excellent organizational and multitasking abilities.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., People Growth.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 10 Customer Care Service at People Growth
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.