Customer Care Service

🌟 We’re Hiring: Team Leader – Operations (Customer Service | Inbound Process) 🌟

Join our PNB MetLife Insurance Customer Service Process as a Team Leader and take charge of driving excellence in operations. If you’re passionate about team management and delivering top-notch customer experience, this role is for you!

🔹 Role Highlights:

Manage and lead a team in Inbound Customer Service

Monitor and achieve KPIs including:

SLA | AL | Forecasting | Roster | Hold | Login Delivery Calculation | C-SAT | Repeat Call Analysis | Abandoned % | Manpower Planning | Attrition | Shrinkage

🔹 Requirements:

Minimum 1 year of experience as Team Leader in customer service (inbound process)

Strong knowledge of inbound KPIs & reporting

Life Insurance experience preferred

Excellent English communication skills

Day Shift availability (9:45 AM – 7:00 PM)

🔹 What We Offer:

💰 Salary up to ₹3.36 LPA (in-hand)

📅 Fixed Sunday Off

⏰ Stable Day Shift (9:45 AM – 7:00 PM)

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹30000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., Pace Setters Business Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 20 Customer Care Service at Pace Setters Business Solutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.