Customer Care Service

Job Summary:

We are looking for a Customer Care Executive to handle customer interactions across phone, email, chat, or in person. The ideal candidate should be empathetic, solution-oriented, and able to maintain a high level of professionalism.

🛠️ Key Responsibilities:

• Handle inbound and outbound customer calls and emails.

• Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.

• Maintain records of customer interactions and transactions in CRM systems.

• Provide accurate, valid, and complete information using the right tools and methods.

• Upsell or cross-sell services/products when required.

• Collaborate with internal teams (sales, logistics, tech) for issue resolution.

• Meet or exceed service performance metrics (e.g., response time, resolution rate, satisfaction scores).

Requirements:

• Education: Minimum 12th pass / Graduate preferred.

• Experience: 0–2 years in customer service, telecalling, or call center.

• Skills:

  • Excellent verbal and written communication.

  • Fluency in [language(s) required – e.g., English, Hindi, Assamese].

  • Active listening and problem-solving skills.

  • Familiarity with CRM systems and basic computer skills.

• Other:

  • Willingness to work in rotational shifts (if required).

  • Positive attitude and team spirit.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14500 - ₹19000 per month + Incentives that depends on your interview. It's a Full Time job in Guwahati.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., JET FLY AIRWAYS SERVICE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 10 Customer Care Service at JET FLY AIRWAYS SERVICE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.