Customer Care Service

14,000 - 19,000 /month

Ecommerce

Sector V Bidhan Nagar, Kolkata

0 - 6 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF

Job Description

We are looking for a Customer Care Service to join our team at Ecommerce. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹14,000 - ₹19,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Service job

Can freshers or experienced candidates apply for this Customer Care Service role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Care Service role.
How much can you earn in this position?
Ans : You can earn between ₹14,000-₹19,000 per month in this Customer Care Service position.
What shift and timings does this job follow?
Ans : This Customer Care Service job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V Bidhan Nagar, Kolkata.
How many vacancies are there for this Customer Care Service job?
Ans : There are 25 vacancies for this Customer Care Service role.
Is this job open for all genders?
Ans : Yes, this Customer Care Service job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Service, you will work on skills like Domestic Calling.
What is the job location for this position?
Ans : The job location for this Customer Care Service position is Sector V Bidhan Nagar, Kolkata.
Who is the right fit for this Customer Care Service job?
Ans : A candidate having skills like Domestic Calling with 0-1 years of experience is the right fit for this Customer Care Service job.
What makes this Customer Care Service job a good opportunity?
Ans : This Customer Care Service job is a good opportunity as it offers a salary between ₹14,000-₹19,000 per month. This is a Full Time job and has 25 openings.