LIC Customer Service Executive mainly helps policyholders with their insurance-related questions and problems.
📞 Main responsibilities
Answer customer calls and queries
Explain policy details and benefits
Check policy status
Help with premium-payment queries
Explain renewal and revival procedures
Assist with address, mobile number and nominee updates
Handle complaints professionally
Help customers understand claim procedures
Maintain customer information and call records
Escalate complicated issues to the concerned department
🗣️ Skills required
Good English/Hindi/Marathi communication
Active listening
Customer handling
Basic computer knowledge
MS Word/Excel basics
Problem-solving skills
Patience and a polite attitude
Ability to explain things clearly