Customer Care Representative

17,000 - 23,000 /month

Wns Global Services Private Limited

Vikhroli (West), Mumbai

0 - 1 years Experience in Customer Support / TeleCaller

99 Openings

Full Time

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Day Shift

Job Benefits: Cab, PF

Job Description

We are looking for a Customer Care Representative to join our team at WNS GLOBAL SERVICES PRIVATE LIMITED. The role offers ₹17000 - ₹23000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Representative job

What is the eligibility criteria to apply for this Customer Care Representative job?
Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹17000 - ₹23000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Customer Care Representative job?
Ans: This Customer Care Representative job will have 5 working days.
Are there any charges applicable while applying or joining this Customer Care Representative job?
Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Wns Global Services Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Representative role?
Ans: There is an immediate opening of 99 Customer Care Representative at Wns Global Services Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Representative job?
Ans: This Customer Care Representative job has Day Shift.

Other Details

Incentives

No. Of Working Days

Benefits

Cab, PF

Shift

Day

Contract Job

Salary

₹ 17000 - ₹ 23000

English Proficiency

Yes

Contact Person

Asawari Kelkar

Interview Address

vikhroli

Posted 10+ days ago

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Job Hai > Jobs in Mumbai > Customer Support / TeleCaller Jobs in Mumbai > Customer Care Representative