Customer Care Representative

15,000 - 30,000 /month*

Victa Earlyjobs Technologies Private Limited

Whitefield, Bangalore

₹5,000 incentives included

0 - 6+ years Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

Domestic Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

job Overview:

We are hiring Virtual Relationship Managers (VRMs) to manage customer relationships through digital channels. The role involves engaging with customers, understanding their financial needs, and promoting relevant banking products while ensuring a seamless customer experience. This is an excellent opportunity for fresh graduates looking to start a career in banking sales.

Key Responsibilities:

Customer Engagement:

Connect with assigned customers as per defined contact policies

Deliver a high-quality digital banking experience

Understand customer requirements and recommend suitable products

Handle inbound/outbound calls as per quality standards

Resolve customer queries within defined timelines

Promote digital banking services for enhanced customer convenience

Maintain accurate records of customer interactions in CRM systems

Address and resolve customer complaints effectively

Build long-term customer relationships

Ensure customer retention and minimize attrition

Sales & Portfolio Management:

Achieve assigned sales and portfolio targets

Cross-sell and up-sell banking products (TPP, Assets, Cards, etc.)

Profile customers to identify sales opportunities

Ensure eligibility and compliance before offering products

Monitor key account activities and report as required

Process customer requests and transactions accurately

Process & Compliance:

Maintain proper documentation of all customer interactions

Adhere to banking policies, regulatory norms, and internal guidelines

Ensure timely updates in CRM and reporting systems

Eligibility Criteria:

Qualification: Graduate (any stream except B.Tech/BE)

Experience: Freshers can apply (0–1 year experience preferred)

Key Skills Required:

Basic knowledge of banking and financial products

Strong verbal and written communication skills

Customer-focused approach

Sales and persuasion abilities

Basic computer and CRM knowledge

Ability to build and maintain customer relationships

Language Requirement:

Fluent English (mandatory)

Proficiency in any one: Hindi / Tamil / Malayalam / Kannada

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Care Representative job

Can freshers or experienced candidates apply for this Customer Care Representative role?
Ans : Candidates who have a 12th Pass and above qualification with 0-7 years of experience can apply for this Customer Care Representative role.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Representative job ranges between ₹15,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Whitefield, Bangalore.
How many vacancies are there for this Customer Care Representative job?
Ans : There are 10 vacancies for this Customer Care Representative role.
Is this job open for all genders?
Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Representative job?
Ans : As a Customer Care Representative, key responsibilities include skills like Domestic Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Representative position is Whitefield, Bangalore.
Who is the right fit for this Customer Care Representative job?
Ans : A candidate having skills like Domestic Calling, Non-voice/Chat Process with 0-7 years of experience is the right fit for this Customer Care Representative job.
What makes this Customer Care Representative job a good opportunity?
Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹15,000-₹30,000 per month. This is a Full Time job and has 10 openings.