Customer Care Representative

Job Description :

We are hiring enthusiastic and customer-focused individuals for the Traya Voice Process. As a Customer Service Representative, you will handle inbound and outbound calls, resolve customer queries, and deliver a high-quality service experience in a structured and performance-driven environment.

This is an excellent opportunity to build a career in customer service and BPO operations with a growing organization.

Salary :

Freshers: ₹18,000 per month

Experienced Candidates: ₹20,000 per month

Language Requirements :

Hindi & English (Mandatory)

Any ONE regional language: Kannada / Tamil / Telugu

Key Responsibilities :

Handle inbound and outbound customer calls professionally

Provide accurate information and resolve customer queries efficiently

Maintain proper call records and update CRM systems

Follow quality standards, compliance, and process guidelines

Ensure high levels of customer satisfaction

Achieve daily productivity and performance targets (KPIs)

Eligibility Criteria :

Graduates (Freshers can apply)

Non-Graduates with minimum 1 year of customer service experience

Strong verbal communication skills in Hindi & English

Proficiency in at least one regional language

Basic computer knowledge and typing skills

Willingness to work from office (HSR Layout, Bengaluru)

Desired Skills :

Excellent communication and interpersonal skills

Strong problem-solving and active listening abilities

Confidence in handling customer objections

Ability to work in a fast-paced voice process environment

Candidate Profile :

Experience: 0 – 5 years

Education: 12th Pass / Graduate

Age Range: 18 – 30 years

Languages Required: English, Hindi + 1 Regional Language

Required Skills  :

Communication

Customer Service

Interpersonal Skills

Objection Handling

Target Orientation

Preferred Skills :

Adaptability

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.