Customer Care Representative

14,000 - 16,500 /month*

Teleperformance

Sector 18 Gurgaon, Gurgaon

₹1,500 incentives included

0 - 3 years Experience in Customer Support / TeleCaller

90 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Hiring: Customer Service Executive

Company: Bank of India
Location: Gurgaon Sector 18

Job Summary

We are looking for enthusiastic and customer-oriented professionals for the role of Inbound Customer Service Executive.

The role involves handling customer queries over calls, providing accurate information, and ensuring a high level of customer satisfaction through effective communication and problem-solving.

Key Responsibilities

Handle inbound customer calls in a professional and efficient manner
Address customer queries, concerns, and service requests
Provide accurate information related to banking products and services
Ensure first-call resolution (FCR) wherever possible
Maintain defined quality and compliance standards
Deliver a high-quality customer experience
Accurately document interactions and update records in the system

Eligibility Criteria

Graduation is mandatory
Freshers are welcome to apply
Strong verbal and written communication skills (English)
Basic computer proficiency
Good problem-solving and interpersonal skills

Shifts & Working Hours

Male Candidates: 24x7 rotational shifts
Female Candidates: Between 7:00 AM – 7:00 PM (9-hour rotational shift)

Salary & Benefits

₹15,000 In-hand per month
₹1,500 bonus after training completion
₹1,500 bonus after 60 days in production
Opportunity to work with a leading banking brand
Exposure to structured career growth and learning

Preferred Candidate Profile

Immediate joiners preferred
Strong customer-centric mindset
Ability to work in a fast-paced environment
Comfortable with rotational shifts

Contact Details

HR Name: Aman
📞 Phone: +91 8271273330
📩 Email: Aman@hirewave.in

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Representative job

What skills and experience do you need for this Customer Care Representative job?
Ans : To apply for this Customer Care Representative job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-3 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹14,000-₹16,500 per month in this Customer Care Representative position.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 18 Gurgaon, Gurgaon.
How many vacancies are there for this Customer Care Representative job?
Ans : There are 90 vacancies for this Customer Care Representative role.
Is this job open for all genders?
Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Representative, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this Customer Care Representative position is Sector 18 Gurgaon, Gurgaon.
Who is the right fit for this Customer Care Representative job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 0-3 years of experience is the right fit for this Customer Care Representative job.
What makes this Customer Care Representative job a good opportunity?
Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹14,000-₹16,500 per month. This is a Full Time job and has 90 openings.