Customer Care Representative

12,000 - 18,000 /month

Tele Performance

Sector V - Salt Lake, Kolkata

0 - 6+ years Experience in Customer Support / TeleCaller

20 Openings

Full Time

Job Highlights

12th Pass and above

All genders

5 days working | Rotational Shift

Job Description

We are looking for a Customer Care Representative to join our team at Tele Performance. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹12000 - ₹18000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Care Representative job

Can freshers or experienced candidates apply for this Customer Care Representative role?
Ans : Candidates who have a 12th Pass and above qualification with 0-7 years of experience can apply for this Customer Care Representative role.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Representative job ranges between ₹12,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many openings are available for this position?
Ans : There are 20 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Care Representative job is located in Sector V - Salt Lake, Kolkata.
Why should you apply for this Customer Care Representative job?
Ans : This Customer Care Representative job offers a salary between ₹12,000-₹18,000 per month. This is a Full Time opportunity and has 20 openings available.