Customer Care Representative

30,000 - 34,000 /month

Sutherland Global Services

Airoli, Mumbai

1 - 6+ years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Insurance

Job Description

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Care Representative job

Who is eligible to apply for this Customer Care Representative job at Sutherland Global Services?
Ans : Candidates should have a 12th Pass and above qualification and skills like Non-voice/Chat Process for this Customer Care Representative job offered by Sutherland Global Services.
How much can you earn in this position?
Ans : You can earn between ₹30,000-₹34,000 per month in this Customer Care Representative position.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Airoli, Mumbai.
How many vacancies are there for this Customer Care Representative job?
Ans : There are 50 vacancies for this Customer Care Representative role.
Is this job open for all genders?
Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Representative, you will work on skills like Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Care Representative position is Airoli, Mumbai.
Who is the right fit for this Customer Care Representative job?
Ans : A candidate having skills like Non-voice/Chat Process with 1-7 years of experience is the right fit for this Customer Care Representative job.
What makes this Customer Care Representative job a good opportunity?
Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹30,000-₹34,000 per month. This is a Full Time job and has 50 openings.