Customer Care Representative

• Customer Assistance: Provide timely, accurate, and professional responses to customer inquiries via phone, email, chat, or in-person.

• Issue Resolution: Handle customer complaints, issues, or concerns with patience and empathy, ensuring that customers are satisfied with the resolution.

• Product Information: Offer detailed product or service information to customers, assisting them in understanding the benefits, features, and uses of products.

• Order Management: Process customer orders, returns, and exchanges; track order status and provide updates to customers.

• Database Management: Maintain customer records by accurately inputting and updating customer information in the database.

• Problem Solving: Identify issues or areas for improvement and escalate them to the appropriate department when necessary.

• Feedback Collection: Gather customer feedback and provide insights to management to help improve products, services, and overall customer experience.

• Compliance and Standards: Adhere to company policies and procedures and ensure compliance with relevant legal regulations and industry standards.

• Team Collaboration: Work closely with other departments, such as sales and technical support, to ensure customer needs are met efficiently.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Diploma and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Serente Electronics Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 1 Customer Care Representative at Serente Electronics Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.