Customer Care Representative

MEGA DRIVE & SPOT OFFERS - TOMORROW

We are looking for a Customer Care Representative to join our team at ST. JOhns Road office. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹18,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 6 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary.

Process 1 :- Fluency in English and Hindi Must - Customer Service or Technical Support

Process 2 - English + Malayalam - Customer Service Voice process

Candidates must be open to a 6 days working week during the Day shift.

If interested to call on 6361532602 / 9845162196 for more details.

Email to : uma@personalnetworkindia.com

Note: Please do refer your friends and Groups

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.