A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 22,000 /month
Parekh Integrates Services Private Limited
Airoli, Navi Mumbai
0 - 2 years Experience in Customer Support / TeleCaller
Full Time
Responsibilities • Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity. • Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio. • Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence. • Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions. • Maintain service levels according to business prioritization. • Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions. Qualifications • Required a bachelor’s degree. • 3 years to 6 years of working experience in similar roles Preferred Skills • Problem solving and communication skills • Costumer Service and business process acumen Additional notes • The ability to accommodate a flexible schedule aligned with international time zones is essential
