Customer Care Representative

WIPRO AIROLI HIRING FOR SQ (SINGAPORE AIRLINES)

Salary

Graduate Fresher- 280000

1 year Exp- 350000

Important notes:

-5 days working and any 2 week offs.

-Should be flexible in 24•7 shifts.

-Should be within Transport Boundary.

-IATA certification or Experience in airline ticketing would be an added advantage.

-Job location: Kensington - Powai, Mumbai.

-Work from office

-Immediate joiners preferred.

Round of Interviews:

1.HR Screening

2.SVAR - 60

3.Assessment - WriteX -60 (email writing)

Written - 60 (MCQ)

4.Logical Test

PRINCIPAL RESPONSIBILITIES:

ü Work on the various front offices client tools as required for the specific queues and provide customer service through calls.

ü Understand customer queries received through calls and act accordingly.

ü Maintain a healthy and clean work environment & adhere to company policies and procedure.

ü Continuous up gradation of process knowledge as required

CRITICAL SKILLS REQUIRED

Excellent communication skills.

Comprehension - Ability to clearly understand the problem statement

Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.

Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.

Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs

Desired Skills: -

ü Self-Discipline

ü Learning and decision making

ü Patience and action oriented

Technical skills: -

ü Basic Working knowledge of Computer &

ü Knowledge of desktop computer system

CANDIDATE SPECIFICATION

Must have

ü Graduate / Undergraduate can apply (Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).

ü Comprehension skills to understand & communicate with all customers effectively.

ü Telephone etiquettes.

Good to have

Ø Worked in Airlines Industry/ (reservation & ticketing)

Ø IATA certified/Trained on foundation/consultant course (Airlines business)

Ø Work on track & trace ( for logistic business)

Ø Experience of 0-3 years desirable.

Ø Experience in international call center will be an advantage.

Ø Hospitality industry candidates from e.g. hotels, supply chain industry or any other service industry.

Ø Experience of Air travel would be desired.

Ø Knowledge of Western culture would be an added advantage. (USA/UK culture)

Transport Boundary: Airoli

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., NIKHIL JAYANTILAL SHAH PROP OF TELE CONNECT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 10 Customer Care Representative at NIKHIL JAYANTILAL SHAH PROP OF TELE CONNECT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Night Shift.