Customer Care Representative

The Customer Service Representative - Retail Direct will be responsible for generating and converting leads while providing exceptional service and product knowledge to customers in the insurance broking sector. This role involves managing existing leads, briefing customers on policy options, and contributing to the overall growth and success of the sales team.

1.       Lead Generation and Follow-Up:

·       Generate leads from the existing database provided by management.

·       Conduct follow-ups on existing leads to gauge interest and move them through the sales funnel.

2.       Lead Conversion

·       Convert leads into active customers by effectively communicating product benefits and addressing customer needs.

·       Prepare and provide detailed policy briefings to customers based on their specific requirements.

3.       Target Achievement & Revenue Growth

·       Strive to achieve Gross Written Premium (GWP) targets.

·       Meet and exceed the base target set by the management to drive business growth.

·       Work towards eligibility for incentives a minimum of six times a year based on performance metrics.

·       Track personal achievements and contribute to team goals to maximize incentive opportunities.

4.       Customer Acquisition and Retention

·       Focus on increasing the unique customer base by acquiring new customers and retaining existing ones.

·       Engage in activities aimed at enhancing customer satisfaction and loyalty.

·       Follow up on policies with specific requirements in coordination with insurance providers

5.       Collaboration with Team Leader

·       Forward generated leads to the Team Leader for closure on a case-by-case basis when further assistance is needed.

·       Collaborate with the team to share best practices and strategies for improving lead conversion.

6.       Daily MIS and Reporting

·       Prepare and share daily MIS reports and business trackers to keep management updated on performance metrics, revenue, and team activities.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹22000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Mialtus Insurance Broking Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 1 Customer Care Representative at Mialtus Insurance Broking Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.