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Customer Care Representative

salary 20,000 - 30,000 /month
company-logo
job companyLivlong Insurance
job location Thane West, Thane
job experience1 - 4 years Experience in Customer Support / TeleCaller
2 Openings
full_time Full Time

Job Highlights

sales
Industry Type: Life Insurance
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift
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Job Description

Roles & Responsibilities

· Effectively manage the team in providing resolution to Customer complaints.

· Responsible for Productivity of Team, SLAs of department & adherence to complaints resolution TAT.

· Responsible for independently receiving, documenting, investigating & coordinating responses on complaints.

· Monitor IRDAI/Ombudsman complaints & ensure adherence to regulatory TAT.

· Coordinating with Legal/Compliance team & facilitate input for case handling wherever required.

· Focused towards enhancing customer experience & reduction of repeat complaints.

· Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Care Representative job

  1. What is the eligibility criteria to apply for this Customer Care Representative job?
    Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
  3. How many working days are there for this Customer Care Representative job?
    Ans: This Customer Care Representative job will have 6 working days.
  4. Are there any charges applicable while applying or joining this Customer Care Representative job?
    Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Livlong Insurance.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Customer Care Representative role?
    Ans: There is an immediate opening of 2 Customer Care Representative at Livlong Insurance
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Customer Care Representative job?
    Ans: This Customer Care Representative job has Day Shift.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Shift

Day

Contract Job

No

Salary

₹ 20000 - ₹ 30000

English Proficiency

No

Contact Person

Bhagyashree Panigrahi

Interview Address

Sun Infotech Park , Wagle 16
Posted 4 days ago
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Job Hai > Jobs in Thane > Customer Support / TeleCaller Jobs in Thane > Customer Care Representative