Customer Care Representative

20,000 - 30,000 /month

Livlong Insurance

Thane West, Thane

1 - 4 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: Life Insurance

Graduate and above

All genders

6 days working | Day Shift

Job Description

Roles & Responsibilities

· Effectively manage the team in providing resolution to Customer complaints.

· Responsible for Productivity of Team, SLAs of department & adherence to complaints resolution TAT.

· Responsible for independently receiving, documenting, investigating & coordinating responses on complaints.

· Monitor IRDAI/Ombudsman complaints & ensure adherence to regulatory TAT.

· Coordinating with Legal/Compliance team & facilitate input for case handling wherever required.

· Focused towards enhancing customer experience & reduction of repeat complaints.

· Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Care Representative job

What is the eligibility criteria to apply for this Customer Care Representative job?
Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Customer Care Representative job?
Ans: This Customer Care Representative job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Representative job?
Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Livlong Insurance.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Representative role?
Ans: There is an immediate opening of 2 Customer Care Representative at Livlong Insurance
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Representative job?
Ans: This Customer Care Representative job has Day Shift.