Customer Care Representative

JOB DESCRIPTION

CUSTOMER RELATIONSHIP MANAGER

Company: LEADSPACE

Location: Bengaluru, Karnataka (with travel)

Employment Type: Full-Time

Industry: Outdoor Advertising (OOH)

ABOUT LEADSPACE

LEADSPACE is one of India's leading Outdoor Advertising companies, offering premium advertising solutions across Metro Pillars, Hoardings, Bus Shelters, Centre Medians, Transit Media, and other high-impact outdoor media assets. As part of our expansion in Karnataka, we are strengthening our Bengaluru operations and are looking for experienced professionals across Sales, Operations, Field Execution, and Support functions to drive our Outdoor Advertising business.

POSITION SUMMARY

We are looking for a motivated and customer-focused Customer Relationship Manager (CRM) to build and maintain strong relationships with customers. The candidate will be responsible for understanding customer requirements, providing excellent service, resolving queries, generating new business, and achieving assigned sales and customer-retention targets.

KEY RESPONSIBILITIES

· Build and maintain strong relationships with existing and new customers.

· Understand customer requirements and recommend suitable products and services.

· Handle customer queries, complaints, and service requests professionally and promptly.

· Follow up with customers regularly to ensure customer satisfaction and retention.

· Generate new leads and business through referrals, customer interactions, and other sources.

· Achieve assigned sales, revenue, and customer-retention targets.

· Identify opportunities for cross-selling and up-selling products and services.

· Coordinate with internal departments to resolve customer issues.

· Maintain accurate customer information and update CRM records regularly.

· Conduct regular customer follow-ups and maintain proper documentation.

· Collect customer feedback and communicate it to the management team.

· Prepare daily, weekly, and monthly reports as required.

· Ensure timely communication with customers through phone calls, email, and other channels.

· Maintain a professional relationship with customers and represent the company positively.

· Follow company policies, procedures, and compliance requirements.

Required Qualifications

· Graduate in any discipline.

· Previous experience in customer relationship management, sales, customer service, banking, finance, retail, or a related field is preferred.

· Freshers with strong communication and customer-handling skills may also be considered.

· Basic knowledge of MS Office and CRM software.

· Ability to work independently as well as in a team.

Required Skills

· Excellent communication and interpersonal skills.

· Strong customer-service orientation.

· Good negotiation and convincing skills.

· Strong follow-up and relationship-building skills.

· Good problem-solving and decision-making abilities.

· Target-oriented and self-motivated.

· Ability to handle customer complaints professionally.

· Good time-management and organizational skills.

· Ability to work under pressure and meet deadlines.

Language Requirements

· English: Good verbal and written communication skills – Mandatory.

· Hindi: Good communication skills – Preferred.

· Kannada: Good communication skills – Preferred.

· Telugu: Good communication skills – Preferred.

· Knowledge of any additional regional language will be an added advantage.

Key Performance Indicators (KPIs)

· Customer satisfaction and retention.

· Achievement of sales and revenue targets.

· New customer acquisition.

· Lead generation and conversion.

· Cross-selling and up-selling performance.

· Customer follow-up and engagement.

· Complaint resolution and response time.

· Accuracy and timely updating of CRM records.

· Achievement of monthly and annual business targets.

Preferred Candidate Profile

The ideal candidate should be confident, presentable, customer-focused, and comfortable communicating with different types of customers. The candidate should have a positive attitude, strong follow-up skills, and the ability to build long-term customer relationships.

Salary: As per company standards and candidate experience.
Experience: 0–2 Years / As Required
Notice Period: Immediate / As Required

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.