Customer Care Representative

Company: Kaizen Infotech Solutions Pvt. Ltd.
Project: Yatri Mitra App
Location: In-office – Wagle Estate, Thane
Job Type: Full-time

About Yatri Mitra

Yatri Mitra is a smart mobility solution designed to empower auto-rickshaw drivers and commuters with a transparent, zero-commission, and commuter-friendly ride experience.

At Kaizen Infotech Solutions, we are committed to innovation, customer satisfaction, and seamless support.

Key Roles & Responsibilities:

• Handle inbound and outbound calls to assist drivers and passengers regarding the Yatri Mitra app

• Provide step-by-step guidance on app features, installation, and registration

• Resolve queries, complaints, and issues with empathy and professionalism

• Maintain accurate records of customer interactions in CRM tools

• Support drivers during onboarding to ensure a smooth registration process

• Gather customer feedback to improve user experience

• Coordinate with internal teams (sales, operations, tech) for issue resolution

• Communicate policies, promotions, and updates to users effectively

Key Skills Required:

• Fluency in Hindi & Marathi is mandatory (English preferred)

• Excellent verbal communication, listening & persuasion skills

• Calm, patient, and professional approach while handling calls

• Basic computer & mobile application knowledge

• Customer-first attitude with problem-solving ability

Who Can Apply:

• Candidates available for full-time, in-office role at Wagle Estate, Thane

• Freshers with strong Hindi & Marathi communication skills are welcome

• Prior experience in customer support (voice process) is an advantage

• Candidates from Thane / Navi Mumbai / Mumbai preferred

Perks & Benefits:

• Opportunity to work on a high-impact mobility project

• Practical exposure to customer support operations

• Friendly & supportive team environment

• Salary as per industry standards

📩 How to Apply:
Send your resume to dhini.s@kaizeninfotech.com with the subject line: Application for Customer Support Executive – Yatri Mitra.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be All Education levels and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹5000 - ₹18000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., KAIZEN INFOTECH SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 7 Customer Care Representative at KAIZEN INFOTECH SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.