Customer Care Representative

20,000 - 25,000 /month

Hire Mentum

Koramangala, Bangalore

2 - 4 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Logistics

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Customer Support Executive – Basic Responsibilities (JD Points)

Handle inbound/outbound customer calls, emails, chats, and queries professionally.
Provide accurate information about products/services and resolve customer issues.
Register customer complaints and ensure timely resolution as per SLA.
Maintain proper records of customer interactions in CRM system.
Follow company policies, call scripts, and quality guidelines.
Escalate complex issues to senior/support teams when required.
Ensure customer satisfaction by providing polite and effective support.
Coordinate with internal teams (sales/operations/technical) for issue resolution.
Achieve daily/weekly targets like call handling, resolution rate, and customer feedback score.
Maintain strong communication and follow-up until issue closure.
Collect customer feedback and report recurring issues to management.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Care Representative job

What are the eligibility criteria for this Customer Care Representative job?
Ans : Candidates should have a 12th Pass and above qualification with 2-4 years of experience and skills like Computer Knowledge, Query Resolution for this Customer Care Representative job offered by Hire Mentum in Koramangala, Bangalore.
What salary is offered for this Customer Care Representative job?
Ans : The salary for this Customer Care Representative job ranges between ₹20,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Koramangala, Bangalore.
How many vacancies are there for this Customer Care Representative job?
Ans : There are 50 vacancies for this Customer Care Representative role.
Is this job open for all genders?
Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
What does the role of Customer Care Representative involve?
Ans : As a Customer Care Representative, your work will involve skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Representative position is Koramangala, Bangalore.
Who is the right fit for this Customer Care Representative job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution with 2-4 years of experience is the right fit for this Customer Care Representative job.
What makes this Customer Care Representative job a good opportunity?
Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 50 openings.