Customer Care Representative

Job Title: Customer Care Executive ( Voice )

Location: Multiple Locations / Work from Office / Hybrid (as per company)
Experience: 0–3 years
Education: Any Graduate

Job Summary

We are looking for a Customer Care Executive to handle customer queries efficiently through phone, email, or chat. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to resolve issues professionally.

Key Responsibilities

• Handle incoming customer calls/emails/chats and provide accurate information.

• Resolve customer queries, complaints, and service-related issues within defined TAT.

• Maintain records of customer interactions and update CRM systems.

• Escalate complex issues to the appropriate department when required.

• Follow communication guidelines, scripts, and company procedures.

• Ensure high customer satisfaction through quality service.

• Meet performance KPIs such as call handling time, resolution rate, and customer satisfaction score.

• Provide feedback to improve customer experience and internal processes.

Skills & Requirements

• Excellent communication skills (English / Hindi / Regional languages as required).

• Good listening and problem-solving abilities.

• Basic computer knowledge & typing skills.

• Ability to remain calm and professional during difficult conversations.

• Flexibility to work in shifts (if applicable).

• Prior BPO/customer service experience is an added advantage but not mandatory.

Preferred Attributes

• Positive attitude & customer-centric mindset.

• Ability to learn quickly and adapt to new tools.

• Team player with strong interpersonal skills.

Benefits

• Competitive salary + incentives

• Growth and learning opportunities

• PF/ESI (as per company policy)

• Paid leaves

• Friendly and supportive work environment

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15500 - ₹21000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Feliks Info Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 50 Customer Care Representative at Feliks Info Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.