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Customer Care Representative

salary 18,000 - 25,000 /month
company-logo
job companyCogent E Services
job location Brookefield, Bangalore
job experience0 - 4 years Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi, Telugu
qualification
12th Pass and above
gender
All genders
jobShift
09:00 AM - 06:00 PM | 6 days working | Day Shift
star
Job Benefits: Insurance, PF, Medical Benefits
star
PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Care Representative to join our team at COGENT E SERVICES. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹ 18,000 - ₹ 25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Care Representative job

  1. Can freshers or experienced candidates apply for this Customer Care Representative role?
    Ans : Candidates who have a 12th Pass and above qualification with 0-4 years of experience can apply for this Customer Care Representative role.
  2. How much can you earn in this position?
    Ans : You can earn between ₹18,000-₹25,000 per month in this Customer Care Representative position.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Representative job follows a Day shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Brookefield, Bangalore.
  5. How many openings are available for this position?
    Ans : There are 50 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Care Representative, you will work on skills like Computer Knowledge, Domestic Calling.
  8. Where is this job located?
    Ans : This Customer Care Representative job is located in Brookefield, Bangalore.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling along with 0-4 years of experience is ideal for this Customer Care Representative job.
  10. Why should you apply for this Customer Care Representative job?
    Ans : This Customer Care Representative job offers a salary between ₹18,000-₹25,000 per month. This is a Full Time opportunity and has 50 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, Domestic Calling

Shift

Day

Contract Job

No

Salary

₹ 18000 - ₹ 25000

Regional Languages

Hindi, Telugu

Contact Person

Supriya Sukale

Interview Address

, Brookefield, Bangalore
Posted 6 hours ago
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