Customer Care Representative

12,000 - 15,000 /month

Club Viator Private Limited

Kasba, Kolkata

0 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Languages: Hindi, Bengali

12th Pass and above

Females Only

6 days working | Day Shift

Job Description

Job Title: MRD Executive (Member Relationship Desk)
Company: Club Viator Private Limited
Industry: Holiday & Travel Services

Job Responsibilities:

Handle customer care calls related to holiday memberships, bookings, and service queries.
Respond to customer emails professionally and within defined timelines.
Perform accurate data entry of customer details, interactions, and service records in the system.
Coordinate with internal departments (sales, operations, finance) to resolve customer issues.
Maintain and update customer databases and membership records.
Follow up with existing members regarding services, renewals, and feedback.
Ensure a high level of customer satisfaction through effective communication and problem resolution.
Prepare basic reports related to customer calls, emails, and data records as required.
Maintain confidentiality of customer and company data.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Representative job

What skills and experience do you need for this Customer Care Representative job?
Ans : To apply for this Customer Care Representative job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-2 years of experience.
What salary is offered for this Customer Care Representative job?
Ans : The salary for this Customer Care Representative job ranges between ₹12,000-₹15,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kasba, Kolkata.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Customer Care Representative job. Only female candidates can apply.
What does the role of Customer Care Representative involve?
Ans : As a Customer Care Representative, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Representative job is located in Kasba, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-2 years of experience is ideal for this Customer Care Representative job.
Why should you apply for this Customer Care Representative job?
Ans : This Customer Care Representative job offers a salary between ₹12,000-₹15,000 per month. This is a Full Time opportunity and has 2 openings available.