A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
18,000 - 50,000 /month
Career Guideline Services India Private Limited
Thane (East), Thane
0 - 6+ years Experience in Customer Support / TeleCaller
Full Time
Job Summary
We are looking for a customer-focused and enthusiastic Customer Service Executive with excellent communication skills to join our team. The ideal candidate should be able to handle customer queries, provide effective solutions, and ensure a positive customer experience.
Roles & Responsibilities
Handle customer queries through calls, emails, and/or chat.
Provide accurate information and timely resolutions to customer concerns.
Maintain a professional and courteous approach while interacting with customers.
Resolve customer complaints efficiently and ensure customer satisfaction.
Maintain proper records of customer interactions and follow-ups.
Coordinate with internal teams to resolve customer issues.
Requirements
Minimum 6 months of experience in Customer Service or a related field.
Excellent verbal and written communication skills.
Good interpersonal and problem-solving abilities.
Customer-oriented attitude with a willingness to learn.
Ability to work in a rotational shift schedule.
Basic computer knowledge and familiarity with MS Office.
What We Are Looking For
Positive attitude and professional behaviour.
Strong listening and communication skills.
Ability to handle customers patiently and effectively.
A team player with good time-management skills.
