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Customer Care Representative

salary 15,000 - 25,000 /month
company-logo
job companyApna Solution
job location Thane West, Thane
job experience0 - 6+ years Experience in Customer Support / TeleCaller
10 Openings
full_part_time Full Time/Part Time

Job Highlights

sales
Industry Type: Banking
qualification
All Education levels
gender
Females Only
jobShift
6 days working | Day Shift
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Job Description

We are looking for a Customer Care Representative to join our team at Apna Solution. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹15,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is below 10th and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Both Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Care Representative job

  1. Can freshers or experienced candidates apply for this Customer Care Representative role?
    Ans : Candidates who have All Education levels with 0-7 years of experience can apply for this Customer Care Representative role.
  2. What salary is offered for this Customer Care Representative job?
    Ans : The salary for this Customer Care Representative job ranges between ₹15,000-₹25,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Representative job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
  5. How many openings are available for this position?
    Ans : There are 10 openings available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have All Education levels with 0-7 years of experience can apply for this Customer Care Representative job. Only female candidates can apply.
  7. Where is this job located?
    Ans : This Customer Care Representative job is located in Thane West, Mumbai.
  8. Why should you apply for this Customer Care Representative job?
    Ans : This Customer Care Representative job offers a salary between ₹15,000-₹25,000 per month. This is a Both opportunity and has 10 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 25000

Contact Person

Akhilesh

Interview Address

Office no 101, Mayur Building, Opp to Thane Bharat sharakari bank, near cidco Thane west, Aajivali, Mumbai
Posted 2 days ago

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